vertex · Order management

All channels. One order queue.

vertex is one view from click to doorstep, wherever the sale happened. It decides where each ships from.

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Lakefashion · AustraliaProduction· Orders

Orders2 records

Every order in this tenant, whichever channel it came from.

Updated 10 Sep 16:07

Received

4 channels

Open

in one market

Promise at risk

none

Delivered

promise met

All orders2Unallocated0Short picks0Promise at risk0Closed0

Order	Channel	Value	Status	Fulfilment	Promise
ORD-200013Ana Silva	eBay	$45.00	Dispatched	In transit	On track
ORD-200011Ruby Anderson	Shopify	$99.95	Released	Allocated	On track

ORD-200013 arrived from eBay · captured and validated on arrival

Two channels sold the last unit.

Each channel kept its own queue.

A standalone OMS sees orders and guesses at stock. The warehouse hears late, the ERP last. Most mid-market retailers run 10+ systems and 50+ spreadsheets.

WebsiteArrives on its own.
MarketplaceSame stock, different promise.
StoreSells what the website promised.
PhoneEntered by hand.
EmailEntered by hand.
Customer serviceCreated for the customer.

Sourcing picks the location and shows why.

Eligibility, stock, your rules, the promise and a score decide it. Rejected candidates stay on the record. vertex claims the stock as it decides, so the last unit is promised once. Positions are live, in seconds.

Available, held, inbound and out-of-stock by SKU and location.

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VERTEX · SOURCING

WO-48213 · 1 line

Sourced · 09:41:07

Promise next day by 18:00

C10438 Rain Jacket · Moss · M · qty 1
Deliver to Leeds LS1 · rule set: Store first

SELECTED LOCATION

Northgate

4.2 miles · next day available

92/ 100

Sourcing score

Available: 137
Held: 12
Inbound: 0
Pick capacity: 84%

Store first · within 15 miles
Claim CL-77102 · 1 unit held at 09:41:07

CANDIDATES · 7 CONSIDERED

Rank	Location	Available	Held	Inbound	Promise	Score	Outcome
1	Northgate	137	12	0	Next day	92	Selected
2	Kingsbridge	98	6	0	Next day	81	RejectedLower score
3	Riverside DC	320	0	240	Next day	74	RejectedStore first
4	Bayside	96	4	0	2 days	58	Rejected2 days
5	Harbour Point	11	0	44	2 days	41	Rejected2 days
6	Eastgate	0	0	40	—	0	Out of stock40 inbound
7	Riverside	-2	0	0	—	0	IneligibleNegative position

DECISION TRACE

01
Eligibility
5 of 7 locations
02
Stock
4 with available
03
Rules
Store first, 15 miles
04
Promise
2 make next day
05
Score
Northgate 92
06
Claim
1 unit held, once

Short picks don't stop the order.

Accept the work, pack, dispatch. Missing a unit? Record what’s there and continue, or send the work back. Carrier scans flag parcels likely to miss the promise.

AcceptThe location takes it.
PickQuantities recorded.
PackThe journey updates.
DispatchTo the carrier.
TrackScans against the promise.

Overdue and unassigned work sits in queues with an owner, a priority and the clock.

vertex hands the order on.

orbit supplies the stock and does the pick. horizon takes every state change. core takes the demand, so the next buy knows where the last one sold.

from orbitStock on hand by location, and the pick once vertex has chosen.
to horizonOrder state, capture to dispatch, for the ledger.
to coreDemand by channel and location, into the plan.

yukti fixes the shortfall behind the order.

When a store sells what the website promised, it proposes the rebalance or raises the replenishment, and vertex re-sources the sale. You approve, or let it run.

Meet yukti

yukti AI operator

Inventory · Rain Jacket / Moss / M

Interactive demo

YUKTI

Northgate just sold the last Rain Jacket Moss M on the floor, the one WO-48213 was holding. vertex has re-sourced the order to Kingsbridge, still next day.

Northgate now has zero available with 9 held for web.

THE PROPOSED FIX

A refill from Riverside DC lands on the 07:00 wave tomorrow and covers the 9 held plus the week. Bayside could rebalance, but is not over maximum on M.

Replenishment proposal

Recommended

Projected stock positions after the proposed move
Location	Available	Held	Inbound
Northgate	0	9	36
Kingsbridge	97	7	0
Bayside	96	4	0
Riverside DC	284	0	240

MOVE

Riverside DC Northgate

36 units

Wave 07:00 tomorrow9 held web orders covered

ORDER PROTECTED

WO-48213 was re-sourced at 09:41:52. Its unit is held at Kingsbridge. Nothing was promised twice.

Made for the ecommerce operations desk.

Service, fulfillment, inventory and delivery teams share the same workspace. Service sees history and open orders before answering.

VERTEX · CUSTOMER

Hannah Lowe

1 open case

Customer since Mar 2024 · Leeds LS1
Preferred store Northgate · marketing opt-in · viewing as Service

Orders: 14
Returns: 2 · 14%
Lifetime: £1,842
Last order: Wed 9 Sep

ORDERS · 2 RECENT

WO-48213

Picking

Rain Jacket · Moss · M
qty 1 · £89.00

Promised next day by 18:00
Kingsbridge · re-sourced 09:41:52

Sourced
Picked
Despatched
Delivered

WO-48102

Delivered

Gilet · Ink · S
qty 1 · £59.00

Delivered Mon 7 Sep 13:10
Signed · Leeds LS1

Sourced
Picked
Despatched
Delivered

SERVICE · 3 CASES

CS-2210

Open

Chat · Wed 9 Sep 09:50

Has my order left yet? I need it for Friday.

WO-48213 picking at Kingsbridge · next day by 18:00

CS-2087

Refunded

Email · Tue 18 Aug

Return, wrong size · Gilet Ink M · £59.00 refunded

CS-1943

Closed

Phone · Tue 2 Jun

Delivery query · resolved same day

CONTACT

Email h.lowe · masked
Phone ending 4471
Delivery Leeds LS1 · home · safe place: porch

NOTES

Prefers email
Size M in outerwear

Questions, answered.

Does vertex replace the warehouse system?

No. orbit receives, stores, picks and ships. vertex chooses the location and hands orbit the pick.

Does vertex take payments or create shipping labels?

No. Those stay with your storefront and carriers. vertex tracks the shipment.

Is vertex a planning tool?

No. core plans the season. vertex takes the order to the door and sends demand back.

Can orders be entered by hand?

Yes. Phone and email orders join the same queue.

How long does setup take?

Live in 12 to 15 weeks, end to end, after the POC.

Proof comes from real orders.

Free 6-week POC on your own data, no contract. Live in 12 to 15 weeks, end to end.

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VERTEX · DELIVERY

Parcels against the promise

POC · week 4 of 6

NS · Thu 10 Sep 2026 · 09:15 · all carriers

In flight: 42
At risk: 3
Delivered today: 118
Promise kept: 98.4%

Showing 8 of 8 example parcels · snapshot 09:15

Shipment origins, latest carrier scans, promised delivery times and statuses
Order / origin	Last carrier scan	Promise	Status
WO-48213Kingsbridge	Out for deliveryNorthwind · Thu 07:40	Thu 18:00	On track
WO-48221Northgate	HubNorthwind · Wed 20:12	Thu 18:00	At risk
WO-48198Riverside DC	Out for deliveryParcelway · Thu 06:55	Thu 18:00	On track
WO-48174Bayside	HubNorthwind · Wed 21:30	Fri 18:00	On track
WO-48166Riverside DC	Out for deliveryParcelway · Thu 07:10	Thu 12:00	At risk
WO-48159Kingsbridge	DeliveredNorthwind · Thu 08:52	Thu 18:00	Delivered
WO-48150Northgate	DeliveredNorthwind · Wed 16:48	Wed 18:00	Delivered
WO-48143Eastgate	DeliveredParcelway · Thu 08:30	Wed 18:00	Missed

CATCH THE EXCEPTION

WO-48221 is still at the hub. WO-48166 has a noon promise. Both are flagged before the deadline.